general terms & conditions

By ordering from our site, you accept our general terms and conditions written below.

SHOPPING
We deliver in en outside Europe. Please check if your country is on the list. If not, please send an email to info@roossoetekouw.com so we can see what we can do for you. In terms of payment, we accept credit cards, Paypal and Ideal. Prices are stated in EURO.

SHIPPING
Your order gets shipped as fast as possible normally within 2 and 5 workdays of placing your order. you will receive a confirmation that the package is on it’s way. Normally you will receive your order within 2-7 workdays in Europe and 5-14 workdays outside Europe. Unfortunately we cannot guarantee this for the full 100% because we are depending on other parties. There for we cannot accept claims for late delivery.

CUSTOMS
These are costs that the customs may charge you depending on the value of the package. We cannot ship our products with the term “Gift” or with lower value than on the invoice.

PACKAGING
The products are packed in a box. When a delivery is missing or damaged we ask you to make pictures of the damaged items as well as the damaged box and send them to info@roossoetekouw.com

PRODUCT INFORMATION
We try our best to make sure that our content on the site is correct. However, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100% accurate.

RETURNS
You have the right to return the items you have purchased within 7 days of their delivery. Exchanges and refunds are issued providing the product has not been used and is not damaged. You are responsible for the return shipping costs. Please contact us before returning an items and provide us with a reason. Products are to be returned in original condition in original, undamaged packaging with hangtags etc. still attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product’s packaging.

Roos Soetekouw reserves the right to refuse any returns, which do not comply with the above listed criteria. If possible, please provide us with a tracking number.

Please send returns to:

Roos Soetekouw
Nicolaes Maesstraat 2 unit 117B
1506LB Zaandam
The Netherlands

EMAIL
We will only send you emails if you ask for more information. We might also use your email address to confirm your order and to respond to inquiries you make on line. We will not use your email other than that.

NEWSLETTER
When you subscribe to our newsletter, you can be sure that your personal information and email address will not be sold, exchanged or in any way shared with third parties. you can subscribe from our newsletter at any-time by sending an email to info@roossoetekouw.com with as subject: Unsubscribe.